Privacy Policy
Keystone AI Solutions
Effective Date: 11 February 2026
Website: https://keystoneai.co.za
1. Introduction
Keystone AI Solutions (“Keystone AI”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or communications.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide Directly
Full name
Business name
Email address
Phone number
Billing information
Information submitted via contact forms or booking systems
2.2 Information Collected Automatically
IP address
Browser type and device information
Website usage data
Cookies and analytics data
2.3 Client Data
Where we provide AI systems, automation, or CRM services, we may process client business data on their behalf. In such cases:
We act as a data operator / processor
The client remains the responsible party / controller
3. How We Use Your Information
We process personal information for the following purposes:
To provide and manage our services
To communicate with you regarding enquiries or projects
To schedule consultations or strategy sessions
To improve our website and services
To comply with legal and regulatory obligations
To send relevant updates or insights (where consent is provided)
We do not sell personal information to third parties.
4. Legal Basis for Processing
We process personal information based on:
Your consent
Contractual necessity
Legitimate business interests
Legal and regulatory compliance
5. Data Sharing and Third Parties
We may share personal information with:
Technology providers (e.g., CRM, hosting, analytics platforms)
Payment processors
Professional advisors
Regulatory authorities where required
All third-party providers are required to maintain appropriate security safeguards.
6. Data Security
Keystone AI Solutions implements appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss or misuse
Alteration or destruction
While we take reasonable steps to safeguard data, no online transmission or storage system can be guaranteed to be 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, tax, or regulatory requirements
Resolve disputes
When no longer required, data will be securely deleted or anonymised.
8. Your Rights
Subject to applicable law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal data
Object to certain processing activities
Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
[email protected]
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve user experience
Analyse website performance
Support marketing efforts
You may disable cookies through your browser settings, though some website features may be affected.
10. International Data Transfers
As we serve clients across Africa and may use global technology providers, your information may be transferred outside South Africa. Where this occurs, we ensure appropriate safeguards are in place.
11. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Keystone AI Solutions
Email: [email protected]
Website: https://keystoneai.co.za
Keystone AI Solutions processes client data strictly in accordance with client instructions and applicable data protection laws. We do not access, use, or analyse client data beyond what is necessary to deliver contracted services.